الاسترداد والإلغاء

Updated: October 19, 2026. This policy applies prospectively, subject to existing agreements and mandatory rights.

This page explains Arabia Pay service fees: the USD 9.95 monthly subscription and USD 1.10 fee per successful purchase. A store customer's refund for goods is a separate matter.

1. Subscription and activation

Your account activates after Arabia Pay approval, provider onboarding and identity verification, provider approval, and a successful USD 9.95 subscription payment. The subscription renews monthly. A failed renewal suspends new payment acceptance until payment succeeds, subject to other account requirements.

2. When the USD 9.95 subscription is refundable

• If you were charged but onboarding is not approved, you can request a refund of that USD 9.95 charge.
• If an onboarding or later account restriction prevents access to the service, you can request a refund of the affected USD 9.95 monthly charge.
• Contact support@arabia-transfer.com from your account email with the charge date and a description of the restriction. We review the account and confirm the refund outcome in writing. This is a support-assisted process, not a promise of an automatic refund.
• Otherwise, a monthly charge is not refundable or prorated once its billing period has begun, except for billing errors or where the law or an existing agreement requires a refund.

3. The USD 1.10 purchase fee

The USD 1.10 fee applies to each successful purchase and is not refunded when the purchase is later refunded or disputed. It is separate from the subscription and from provider fees. Duplicate or erroneous fee charges will be corrected; mandatory legal rights and existing contractual rights are not excluded.

4. Provider fees

Payment processing, cross-border payout, currency conversion, dispute and other applicable provider fees are additional. Whether any provider fee is returned depends on that provider's terms and the transaction. Arabia Pay does not promise a refund of those charges. See pricing.

5. Cancelling and billing errors

Cancel before your next renewal by emailing support@arabia-transfer.com from your account email. There is no cancellation fee. We confirm cancellation in writing; access normally continues through the paid period, subject to account restrictions. The next subscription period will not renew after cancellation takes effect.

Report duplicate charges, charges after an effective cancellation or incorrect amounts to the same address. We correct verified billing errors. Cancellation does not remove existing refund or dispute obligations, or entitlement to funds under the payment agreements.

6. If you bought goods from a store

Contact the store for product returns, delivery problems and order refunds. For unresolved payment issues, contact support@arabia-transfer.com with your order reference; do not email full card details. Arabia Pay coordinates payment support within the platform arrangement. The store's fulfilment responsibilities and the payment responsibilities of Arabia Pay and its providers remain governed by the applicable agreements and law.

This service-fee policy does not limit a shopper's right to a product refund, to dispute a payment with their bank, or any other mandatory consumer right.

7. Complaints

Write to legal@arabia-transfer.com if a billing or refund issue remains unresolved. We acknowledge complaints within two business days and aim to provide a substantive response within fifteen. We coordinate with the responsible payment provider when necessary.